Policies and Returns

Policy for Returns and Exchanges

Hi, thanks so much for doing business with us. Here at Rocky Boys Tees we want to make sure our friends are happy and enjoy doing business with us. We do accept returns, and exchanges. Please read below for our policies on these matters.

Please email us at info@rockyboystees.com within 7 days of the delivery date. We will confirm this by using the tracking information associated with your order. We want to make sure you are happy with your order, while returning or exchanging the product to the company who makes it, therefor we do not accept any returns or exchanges after 7 days. 

Returns/exchanges must be processed within 7 days of us sending you the return label, or your return/exchange will be voided. Please pay attention to the following:

  • Item(s) must be in original condition as delivered; unworn, unwashed, etc. Items not in this condition will not be acceptable for return or exchange.
  • Damaged and defective product must be reported within 7 days of receipt to be eligible for replacement. Please send an email to info@rockyboystees.com with your order number and detailed photos of the defect and we are happy to help. We do not replace items that have been washed or worn, have pet hair on them or smell like smoke or chemicals. 
  • Please note that only full price merchandise may be exchanged/returned; no sale/discounted, special offer or clearance items will be able to be exchanged - all of these items are final sale. Gift cards orders are also final sale, and unable to be returned, refunded or exchanged.
  • We only accept returns or exchanges on orders from our website.
  • Shipping costs are non-refundable. If you return an order for a refund/shop credit, you will receive a refund, less the cost to ship your order.
  • If the total value of your exchange is greater than the value of the returned items, we will invoice you for the difference.
  • If you are returning any item for an exchange, the exchange item will not be mailed until the return label tracking is active. No exceptions. Refund request cannot be completed until the items are in hand at the shop and have been checked over. 
  • Please contact us at info@rockyboystees.com for returns or exchanges. Include the following information:
    • Order Number
    • Reason for Return or Exchange
    • Item you would like in exchange if applicable.

REFUNDS

Please note that refunds can take up to 15 business days to be posted to your original payment method. This time frame may vary based on your particular payment method, and banking agent. This will be determined by your payment method or banking agent, and once we issue it we have no control over the time.

If you paid with a Gift Card, your refund will be processed as a gift card.

Credit/Debit card refunds will go back to the card used for purchase

Please email us with any questions or concerns. info@rockyboystees.com